Return and Refund Policy

A Genie Trades membership is a digital subscription, so there's nothing to send back. This policy explains when you can get your money back.

1. Your first payment: 7-day refund

If your first payment isn't for you, ask within 7 days of the charge and we'll refund it in full. This applies to every plan, and you don't have to give a reason. This section covers memberships. Bot Builds and Bot Build maintenance follow section 9 below.

• If your plan starts with a free trial, the 7 days start on the first charge after the trial ends. If you cancel during the trial, you're never charged.
• This refund is available once per person.

2. Renewals

Renewal payments aren't refunded, and we don't give partial refunds for unused days. You can cancel any time from your membership page on Whop. You'll keep access until the end of the period you paid for, and you won't be charged again.

3. Mistakes

If you were charged twice, or charged after you cancelled, tell us and we'll refund the extra charge.

4. How to ask

Email [email protected] from the email address you used at checkout, or message us through Whop's support chat. Please include the date of the charge.

5. What happens next

• We refund through Whop to the payment method you used. Card refunds usually take 5 to 10 business days to show up.
• A refund ends your membership, and your Discord role is removed.
• A refund gives up a Founders seat. If you rejoin later, the price at that time applies.

6. When we don't refund

We don't refund a membership that we ended because you broke our Terms of Service or End User License Agreement, for example by sharing paid content.

7. Chargebacks

Please contact us before you dispute a charge with your bank. We're usually faster, and a refund from us doesn't cost you anything. If you file a chargeback, your access ends right away, and we may decline future purchases. For Bot Builds, if a chargeback is filed we may also end the Engine license, as described in the Engine Software License.

8. If we shut down

If we shut the whole service down for good, we'll refund the unused part of any period you already paid for. For Bot Builds, if we shut down before your paper acceptance, we refund the unpaid-for part of your build. The Engine keeps working on your machine.

9. Bot Builds and custom work

A Bot Build is custom work done for you, so the 7-day refund in section 1 does not apply to it. Instead:

• Before you sign the Rules Spec: we refund the full amount.
• After you sign the Rules Spec: we refund part of the amount, depending on how much work is done. We keep:
• 25% once the Rules Spec is signed.
• 50% once the Strategy Module is built.
• 75% once the backtest is delivered.
• 90% once the Bot is installed and paper trading has started.
• After paper acceptance has passed: no refund. Paper acceptance is defined in the Bot Build Agreement.
• If we cannot build your rules (for example, your broker does not allow what the Bot needs), we refund the full amount.
• Bot Build maintenance is monthly. Cancel any time. We do not refund the part of a month that has begun.
• We refund through Whop to the payment you used. Please email [email protected] before you dispute a charge with your bank. A bank dispute after paper acceptance has passed does not change the terms above.

We may stop work and refund under the steps above if you ask us for investment advice, ask us to use our Discord content or our own trading settings, or share your broker login.